Privacy Policy for RainDrop

Welcome to the RainDrop app, provided by RAINDROP LLC. Our app is designed as a Freemium service, offering both free and subscription-based features aimed at enhancing your experience. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through the RainDrop app ("Service").

By choosing to use our Service, you consent to the collection, use, and sharing of your personal information in accordance with this policy.

Definitions

"Personal Information" refers to any information that identifies or can be used to identify you, directly or indirectly.
"Service" refers to the RainDrop app, including all features and functionalities.
"We," "us," and "our" refer to RAINDROP LLC.
Information Collection and Use

We collect information to provide and improve our Service. Here's how:

Types of Collected Information
User Account Information: Your email address is collected during the signup process and stored securely using Firebase Authentication. If you sign in with Google or Apple, we also receive the name on that account if it is shared with us.
Rain Gauge Data: When you add a rain gauge, we collect its name, GPS coordinates, and associate it with your user ID. To show rainfall for a gauge, the app sends its coordinates to RainDrop's servers.
Location Data: If you allow location access, the app uses your device's location to show rainfall for Your Location. To do this, the app sends those coordinates to RainDrop's servers, and to a place-name service (see Third-Party Services) to label the area. On the web version of the app, if your browser can't share your location when you ask to be located, we look up an approximate, city-level location from your IP address using ipapi.co.
Onboarding Survey Answers: If you answer the questions the app asks when you first open it (for example, how you heard about RainDrop and what you will use it for), we save your answers with your user ID.
Notification Data: If you allow notifications, we store your device's push token together with your user ID, email address, device platform (iOS or Android), whether you have a subscription, and your rain alert settings (such as which saved places to alert you about and your units), so we can send you rain alerts and other notifications. Push notifications are delivered through Expo's push notification service.
Email: If you sign in, we send your user ID, email address, first name, country (from your device's region setting), device platform, number of saved places and subscription status to OneSignal, which we use to send you emails.
Advertising Identifiers: To measure our advertising, the app uses Meta, Adjust and Google, and RevenueCat records device identifiers and Apple Search Ads attribution. On iPhone and iPad, the app asks for your permission to track you (Apple's App Tracking Transparency prompt), and your device's advertising identifier is only available to these services if you allow it. You can change this at any time in your device's Settings under Privacy & Security, then Tracking. On Android, Meta, Adjust and RevenueCat receive your device's advertising ID without a separate prompt, and Adjust also checks with Meta whether one of its ads led to your install. You can reset or delete your Android advertising ID in your device settings. On iPhone and iPad, when you sign in, the app also gives your email address to Google's on-device conversion measurement (part of Google Analytics for Firebase), which uses it to match sign-ups and purchases to Google ads you saw.
Links and Website Purchases: When you first open the app after tapping a RainDrop link or buying on our website, the app sends basic device details (such as device model, screen size and time zone, along with your IP address) to Dynalinks or web2wave so they can match you to that link or purchase. If that match fails on a new install, the app may read a RainDrop link from your clipboard, and iOS may ask you first. If you bought on our website, web2wave gives us the email address you used there, and we send web2wave your RevenueCat customer ID to link the two purchases.
Promo Codes: If you redeem a code from a partner company, we ask for your name and phone number and save them with the code and your user ID. The code and the partner's name are also shared with Crisp so our support team can see them.
Business Inquiries: If you ask about RainDrop for your business, in the app or on our website, we receive what you enter (such as your name, company, email address, phone number and message). From the app, we also receive your answers to its questions, your user ID, your plan, the number of places you have saved, and when you subscribed and created your account. These forms are handled by FormSpark.
Waitlists: If you join a waitlist for a new feature, we save your email address, user ID and plan.
Support Conversations: The app shares your user ID, email address, name, subscription type and renewal date, how you sign in, the number of places you have saved, any promo code, and your app version and device type with Crisp, our support chat provider, so that we know who we are helping. Messages, photos and screenshots you send us through the in-app chat are stored by Crisp.
Crash and Diagnostic Data: When the app crashes or hits an error, Firebase Crashlytics and Sentry receive a report with technical details such as your device model, operating system, app version and what went wrong.
Usage and Purchase Data: We collect how you use the app (for example screens viewed, buttons tapped, purchases, and which version of a screen you were shown when we test changes) through Google Analytics for Firebase and RevenueCat. This data is linked to a random app identifier, and to your account and email address if you sign in. Events such as app installs and opens, finishing onboarding, seeing a subscription offer, and purchases are also shared with Meta and Adjust, together with your device's advertising identifier where it is available (see Advertising Identifiers), to measure our advertising. We use this data to improve the Service and to measure which versions work better.
This information is collected directly from you and automatically through your use of our app.

Third-Party Services
Our app and website use the following services, which may collect information about you as described above. For details, please refer to their privacy policies:

Google Analytics for Firebase and Google Ads (usage data and advertising measurement)
Firebase Authentication and Cloud Firestore (your account and saved data)
Firebase Crashlytics (crash reports)
Sentry (crash and error reports)
RevenueCat (subscriptions and purchases)
Meta (advertising measurement)
Adjust (advertising measurement)
OneSignal (emails)
Expo (delivery of push notifications)
Crisp (support chat)
Mapbox and OpenStreetMap Nominatim (maps, address search and place names)
ipapi.co (approximate location in the web version of the app)
Dynalinks (app links)
web2wave (website purchases)
FormSpark (business inquiry forms)
Hotjar (website analytics)
Use of Your Information

We use collected information to:

Provide RainDrop services, using rain gauge data for localized rainfall tracking.
Improve app functionality based on usage data, including testing different versions of screens.
Send you rain alerts and other notifications and emails.
Answer your support requests.
Measure how well our advertising works.
Find and fix crashes and errors.
Match app links and website purchases to your app.
Answer business inquiries and manage partner offers.
Sharing Your Information

We do not share, sell, rent, or trade your personal information with third parties except as disclosed in this policy.

Data Security

Your account data is stored mainly in Firebase Cloud Firestore, which employs robust security measures and encryption to protect your information. Firebase Authentication is used for secure account management.

Your Rights

You have the right to access, edit, or delete your rain gauges and personal information through the app. You can delete your account in the app under Settings, then Delete Account; this deletes your account and the app data we saved with your user ID. Copies in our analytics exports, and data held by the services listed above, are not removed automatically; contact us at the details provided below to ask for those, or for other data inquiries.

Cookies and Tracking Technologies

Our website (raindrop.farm) uses cookies and similar technologies from Google Analytics and Hotjar to count visits and understand how pages are used. It keeps a random visitor ID in your browser's storage and shares it with Google Analytics and Hotjar to link your visits, and it saves the place you chose. The home page uses the approximate location of your IP address to show rain near you; this location is not stored. If you let your browser share your location there, it is sent to our servers to show rain for that spot. The web version of the app uses Google Analytics and Crisp, which also use cookies or your browser's storage. In the mobile app, these services use the device identifiers described above. You can block or delete cookies in your browser settings, but some features, such as support chat in the web version of the app, may not work without them.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under this age. If we learn of any such collection, we will promptly delete the information.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any significant changes and encourage you to review this policy regularly.

For any questions or concerns about our Privacy Policy or data practices, please contact us at:

Email: info@raindrop.farm